Refund policy

• Your payment went through but the gift couldn't be issued — for example, an airtime top-up failed or a voucher couldn't be created.
• The place listed for collection can't honour the gift and we can't arrange another one nearby.
• You were charged more than once for the same order.
• The gift hasn't been opened yet and you ask us to cancel it. Contact us with your order number (it starts with EBN-).
• The recipient doesn't collect it within 30 days of your payment. We'll refund you, the sender — not the recipient.

• A voucher gift that has been collected at the counter.
• Airtime, data or electricity that has been delivered to the number or meter you entered — including when the number or meter was entered incorrectly, because the value can't be recovered once it's sent.
• A gift link that you forwarded to someone other than the intended recipient, who then opened or collected it. The link is the gift: anyone who has it can open it.

Refunds go back to the card or account you paid with, through Paystack. We refund the full amount you paid. Once we’ve approved a refund it can take up to 10 working days to appear, depending on your bank.

We don’t refund in cash, as store credit, or to a different account.

Vendors are independent businesses. If what was handed over wasn’t what the gift described, tell us within 7 days of collection. We’ll take it up with the vendor and, where the vendor got it wrong, refund you or arrange a replacement.

Email hello@ebun.com.ng or WhatsApp +234 906 704 2371 with your order number and what happened. We reply within 2 working days.

This policy is part of our Terms of service. It doesn’t affect any rights you have under Nigerian consumer protection law.